Customer service is just one of the many priorities for Kendra Watson on a daily basis.
Since 2011, she has worked her way up as a Goodwill employee.
But the road to make that happen was not an easy one.
With a past criminal record jobs were hard to come by.
Kendra Watson, who works at Goodwill, said, " I kept getting call backs and had a couple of interviews, but it was a no go. Within these last coupe of years I became a supervisor and now I'm a key holder in management."
Watson signed up with Goodwill's Transitional Employment Opportunity Program or TEO.
The 16-week program focuses on helping people with a fresh start.
Watson said, "It's been a great experience working for the company. I've learned a lot."
However organizers stress, it is a hand up and not a hand out.
They also say those enrolled have to work hard for it.
Goodwill Career Specialist, Joe Bruton said, "We help people with disabilities and disadvantages to help rebuild their lives. We teach them computer classes and softskills and get them connected."
Organizers say the program has a 90% graduation rate for people enrolled.
They say it means the world of difference for everyone involved and they are grateful to offer it.
Bruton said, "When you clean out your garage and bring stuff down here, you're actually changing people's lives."
Watson knows firsthand and says she is one of those people.
Her advice to others who may be in the same shoes she was a few years back is simple.
"Not to give up. Succeed regardless of your past," said Watson.