"We are just getting our toes wet into all the social media... Our staff's having a good time with that. We're learning a lot that we didn't know... We need to be accessible as much as we can to our customers as often as we can," said Kelly Johnson, Airport Director.
The airport hired a firm to help launch its online presence. So far, there has been positive feedback in the form of likes and follows. Social media helps you get in the know, and action online can help increase the action at Northwest Arkansas Regional Airport.
"It is to increase awareness, that's a big part of it. We know that people have a choice when they travel. There are other airports that are within driving distance... You're six times safer in the air than you are on the ground. We don't want you in your car, we want you on an aircraft."
But before you switch your phone to airplane mode or turn off your electronic device altogether, tweet at XNA.
"They're looking for answers, they've got questions, there may be a concern, there may be a crisis, and we want to be able to, even after five o'clock or before eight in the morning if possible, to try and resolve their issues for them... We want to be as available to our customers as we possibly can and social media is a big part of that and it will be going into the future."
To celebrate the 15th anniversary of the airport, be sure to watch the Fox News Edge and KNWA News Friday night for a look at what the future has in store for XNA.