Bella Vista Village's Water Department said they'll be changing its billing cycle in January 2014, reducing the number of days you've got to turn it in on time after receiving. According to the department, this will give them the ability to collect payments in a timely manner.
According to a press release, the current cycle bills one month behind and gives water customers an additional month to pay. For example, a water meter read on July 1 includes usage from June 3 through July 1. The bill is created on July 31 and the payment due date is Aug. 21. If the bill goes unpaid, the water meter will be locked on Sept. 22.
This gives customers 21 days from the bill date to pay before a late fee with an additional 30 days to pay to avoid a water service disconnect. In total, the customer has approximately four months of water usage before their service is shut off for nonpayment.
Starting in January, it will condense the billing cycle from 51 days to 25 days, moving the due date and water shut off date into the same month, the department said. For example, a water meter read on July 1 will include usage from June 3 through July 1. The bill will be created on July 31 and the payment due date will be Aug. 15. If the bill goes unpaid, the water meter will be locked on Aug. 25.
The water department said this is to combat the nearly 450 monthly customers who consistently pay late. The department notes the 25-day billing cycle will be more in line with what neighboring water departments are doing.