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Heavy Traffic Slows Down Insurance Website

Two months after Healthcare.gov's online enrollment started at a snail's pace, government officials say the site is running better than ever, but local groups are still experiencing issues.
Springdale, AR - Two months after Healthcare.gov's online enrollment started at a snail's pace, government officials say the site is running better than ever, but local groups are still experiencing issues.

The White House says the site can handle 50,000 users at a time, and 800 thousand users per day. Still, officials are cautiously optimistic with just three weeks until the next deadline of December 23rd. That's the last day to sign up for coverage beginning January 1.

More than 300,000 people tried to access the website over just a few hours Monday morning, forcing the site to start using a queue around 10 am, according to the Arkansas Insurance Department.

The Community Clinic's Community Development Manager Tyler Clark says limited capacity made using the website nearly impossible at first, but as those issues are resolved, new bugs are popping up.

"They're probably going to have some ebb and flows," Clark says. "It being a Monday after a holiday, people are probably eager to get online. They know that the deadline's coming up."

Clark says more people are calling the clinic for information each day and the website is working, despite Monday's slowdown.

"We still see people eager to learn about what their options are, what they're going to have to pay, if anything," Clark says. "We are seeing a small amount of glitches, but last week was probably our best week so far."

He says the in person assisters now have plenty of practice working around those problems.

"They also know the tips and tricks to get through the paperwork if necessary," he says. "We are communicating with the Arkansas Department of Insurance daily of any glitches that we have, so they can address those right away and they can communicate with the feds."
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