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UPDATE: Cause Revealed in Arvest Bank Outages

Arvest Bank revealed what caused a widespread banking outage around Arkansas and surrounding states.
UPDATE Nov. 8, 2013: The power is back on for thousands of Arvest Bank customers in Arkansas, Missouri, Kansas and Oklahoma. A widespread outage caused some transaction troubles for many Thursday night. Arvest marketing director Jason Kincy tells us one of the bank's systems that normally accounts for routine power outages, failed Thursday. Kincy says it affected online, mobile, ATM, and some debit transactions for about 2.5 hours. There were still some lingering issues overnight and into the morning Friday at local branches. Everything should be back to normal now. If you hve any questions you can call Arvest customer service at 866-952-9523.

Kincy tells us those system outages were caused by a SWEPCO outage in Lowell Thursday night. SWEPCO'S Peter Main tells us more than 3,000 customers lost power at around 5:30 Thursday night in the Rogers/Lowell area. Several traffic lights and other lines were affected for about four hours while crews restored power. So far, there is no word on a definitive cause.

UPDATE Nov. 8, 2013:


Arvest Bank announcing over night via Twitter, online banking services have been restored, but it's still working to resolve other issues.

Late Thursday night, the bank said it was experiencing system outages affecting ATM's, debit cards, and their call center. The outage, affecting thousands in Arkansas, Missouri, Kansas, and Oklahoma.
We spoke with Dennis Smiley, President of Arvest Bank in Benton County, who told us they hope to have the system back up and running as quickly as possible.

Original Story Nov. 7, 2013:

Northwest Arkansas - Arvest bank confirming with KNWA and Fox 24 the company started experiencing some technical difficulties around 6:30 or 7:00pm Thursday night. According to Jason Kincy, Director of Marketing and Web Marketing for Arvest Bank Operations, the issue affected ATMs, online banking, mobile banking, and some of the company's call center services in Arkansas, Missouri, Oklahoma, and Kansas. Kincy tells us it is hard to put an exact number on the amount of people affected by the issue, but says it could be in the thousands.

Dennis Smiley, President Arvest Bank Benton County tells us, "Yes we can confirm that our systems are down and we are working to rectify the situation and expect to have them up and running very soon."

As of 8:37pm Arvest Bank's website was back up, but you still could not log in to your account. Later Thursday night the company alerted customers via Twitter, their online system was back up and running. The company is currently working to restore all services as quickly as possible.

Arvest will post via social media once the issues are resolved.
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