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'We were wrong.' Fayetteville Half Marathon Reschedules Race

FAYETTEVILLE, AR-- The half marathon was canceled because of the icy conditions - but backlash from racers who were told they would not get a refund prompted a reschedule.
FAYETTEVILLE, AR-- The Fayetteville Half Marathon organizers have rescheduled race events for Saturday, December 21.

The half marathon, which also included a 5k and one-mile fun run, was slated for Sunday but was canceled because of the icy conditions on the planned course routes.

Race organizers announced the decision Tuesday, saying they could not offer a reschedule date refunds or transfers to different races, as stated in the race forms. But backlash from disappointed racers was swift and loud. Many posted to the race Facebook page to ask for better follow up and calling into question the decision to keep participant fees.

"Why can't this be rescheduled?" wrote one poster. "This race doesn't even support a charity, it's simply a business decision to cancel the race. I completely understand covering the costs associated with putting on this race...but the excess should be refunded."

So Friday morning, paid racers got a message announcing the reschedule information.

All three races will take place on the Lake Fayetteville paved trail system near the softball complex at 9:15am. All runners registered for events originally scheduled for December 15 are automatically registered for the December 21 event or can transfer their entry to the 2014 event.

"First of all, our initial communication to cancel the race without giving our runners any options, was wrong," said organizer Bruce Dunn.
"We talked to our runners, the community, our sponsors and we needed to re-evaluate how we handled that."

"We know that our original decision to cancel the event without providing our participants with value for their registration fee was a mistake," race staff said in a statement. "We were wrong. But we listened to our customers – you the running community – and we have worked hard to develop better options."

The press release went on to say that all proceeds from new registrations for the December 21, 2013 race will be donated to the Botanical Garden of the Ozarks.
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