Airlines are rolling out new policies to better accommodate passengers.
Southwest Airlines plans to end the industry practice of overbooking flights.A spokesperson for the company says better tools and a new forecasting system coming next month will mean the airline won’t need to overbook. The company doesn’t want to “deny a customer their flight” and that they’ll “work hard to eliminate as many pain points for travel as possible.” Last year, Southwest bumped 15,000 passengers off flights more than any other U.S. airline.
United Airlines says it will offer up to $10,000 to passengers who give up their seats voluntarily on an overbooked flight. The current compensation limit to customers is $1350. United Airlines is planning to adopt ten policy changes following the April 9th incident where a man was dragged from his seat. They include more employee training and a pledge to reduce overselling tickets.