The Arkansas Public Service Commission has a Cold Weather Rule in place to protect residents.
If a shut off is scheduled, electric and gas companies can’t disconnect your service on a day when the National Weather Service says it will be 32-degrees Fahrenheit or lower at any moment during the following 24 hours
Gas companies can’t suspend service from November 1 to March 31 for low income customers.
Those residents must submit certain documentation including proof of receiving either food stamps, Women, Infants and Children assistance, Transition Employment Assistance, Medicaid, or Low Income Home Energy Assistance Program.
Residents also need to directly notify the utility company before the suspension date on a shut-off notice or before the receipt of a shut-off notice, submit a written Suspension Moratorium Agreement consenting to make a minimum monthly payment, and agree to a Delayed Payment Agreement.
To read the full Cold Weather Rule, click here.