Fayetteville Veterans Center Addresses ‘Mistreatment’ Complaints, Begins Making Changes


The Fayetteville Veterans Center is hoping to get a new start with area veterans after patrons complained of mistreatment in March.

Since that time, the center has extended its week day hours and even opened on Saturdays to better serve working veterans. It’s a start but veterans say it’s still not yet enough.

“Last time I was here, they were out on the street protesting. And that’s not where I want veterans. I want them inside utilizing it,” said Steven Reeves, Regional Manager Vets Center.

After accusations that the Fayetteville Veterans Center mistreated and insulted area veterans Reeves and his national team are stepping in.

“Not that it, I’d love to tell you that it never happens, but occasionally it does happen,” he said.

While he couldn’t go into detail, Reeves did say the accusations were found to be true.

“I do believe that that type of rude behavior will Never happen at this vet center ever again,” he said.

In a town hall meeting on Friday, Reeves and his team addressing a personnel issue and other concerns from veterans, like the lack of staff and resources available. In just six weeks the center has added a privacy screen, new furniture inside and starting next week, anger management and substance abuse groups.

“I want to see how it goes cause talk is cheap. Actions speak louder than words, and we’re just kind of sitting back waiting to see,” said Frank Harrington, Veteran.

Marty Jordan, an Army Veteran added, “we are on the right track. We are on the right track, but I will say, it’s because we pushed.”

Jordan Harrington have used the facility for years and hope the improvements are for the better.

“We’ll all have to work together. Just one side can’t work together, it’s going to take everybody,” said Harrington.

Jordan said “we’re looking for a lot more assistance in our lives. I’m talking about saving people’s lives.”

Starting in mid-June, Reeves says the center will have a state veterans service officer serving as a direct line to assist veterans with paperwork and employment services.

This story was originally reported by Tevin Wooten. You can follow this report and more at Tevin’s Twitter or Facebook page.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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