Fox 24 Investigates: Heating at Washington Plaza Apartments

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FAYETTEVILLE, Ark. (KFTA)– A woman, living in low-income housing, claims she and her kids are dealing with these current freezing temperatures without a source of heat in their home.

The Washington Plaza Apartments in Fayetteville are installing a new heating system that’s left some units without heat.
The complex claims every unit was given a space heater, but one woman claims that’s not the case.
The Washington Plaza Apartments are switching from a dilapidated heating system to one it believes will better serve its residents.
Sue Madison, a board member on TG-101 that owns Washington Plaza Apartments, said, “A lot of it is aging, and one of the chronic problems has been that we have a central boiler, central chiller system.”
Madison says the complex has had to replace this central system once before.
But now, it’s switching to individual heat and air units.
“We want our residents to have heat. It’s really cold,” Madison said.
The process has forced some residents to find different temporary housing, or turn to a space heater for warmth–provided by management.
Madison said, “That did worry me. You know if you’ve got children in the unit, they kick over the space heater and it’s next to the laundry, we’re gonna have a fire.”
For some, the idea of space heaters as the sole source of heat in these freezing temperatures is concerning.
But, Washington Plaza Managing Agent Farrell Sexton says they are safe.
He said, “They have all the latest features of tip over control. My understanding is that they’re the safest that can be installed.”
After one woman told Fox 24 she didn’t receive a space heater during the system transition, we pressed Sexton for answers.
He says he was unaware of the problem and promised us the local Fayetteville manager would look into it immediately.
Sexton also told Fox 24 the local manager did check the units Friday night to make sure they all have heat and have called and left messages with the people who were not home or did not answer their door.
In addition, he will be sending out notices to residents with a 24-hour phone number residents can call if they have any heating issues in their unit during this three-week transitional period.

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