Fox 24 Investigates: Mason’s Home Furnishings Goes Silent as Customers Wait on Furniture For Months


SPRINGDALE, Ark. (KFTA) — Several people in Northwest Arkansas say they’re out hundreds of dollars each, after a local furniture store cut off all communication with its customers.

Customers are now responding after realizing the company that took their money might have gone out of business.

The Springdale Police Department says multiple reports have been filed and an investigation is underway against Mason’s Home Furnishings.

The store hours on the side of the building say it’s open at 10 a.m., but the doors are locked.

Zach Nixon says he bought a sectional and a recliner in cash from this store back in September, and is still waiting for the recliner.

“I have a receipt and I don’t have a recliner,” Nixon said. “I reached out to the guy who actually sold it to me, and he said he no longer works for that business. I came up to here and I reached out every week. Every couple of days me and my wife was calling and asking, because we knew something was going on after a month,” Nixon said.

Brock Green and Haley Martin, who didn’t want to go on camera, have a similar story.

“I have emailed them twice and we’ve tried to call them at least 3 or 4 times,” Martin said.

They’re out $680 after ordering two recliners in September, that have never been delivered.

“They guaranteed us 8 to 10 weeks delivery, and we’re well past that,” Green said. “No one has answered the phone and we can’t get in touch with anyone in the store, and we’re out of the cash.”

Fox 24 tried calling the business’ phone number listed online, but hit a dead end. The voicemail was full.

According to the Secretary of State’s Office, Mason’s Home Furnishings, LLC, is owned by Makayla Mason of Springdale.

After contacting her numerous times via social media, still, no response.

We looked for the company’s Facebook page and website, but both are deleted.

Makayla Mason’s personal twitter is now gone as well.

The email address once posted on the door is now undeliverable.

We even knocked on her door, but no answer.

“You would think someone that owns a business would at least want to try to make it right, but I don’t know. No answers, no phone calls back,” Nixon said.

We contacted the Arkansas Better Business Bureau, which has been unable to reach the business owner.

“It appears that the business is not operating at the current time,” President Janet Robb from BBB said.

The Springdale City Clerk’s Office says it’s received five to six complaints from consumers so far.

Those who are still waiting, say they just want others to be aware.

“We just want it to be fair and this situation wasn’t fair. We don’t want other people to be in the same boat,” Green said.

If you purchased furniture from Mason’s Home Furnishings in Springdale and have not received it, the Better Business Bureau encourages you to call the Arkansas Attorney General’s Office:

323 Center Street, Suite 200 
Little Rock, AR 72201 
(501) 682-2007 
(800) 482-8982

In addition, Springdale Police Detective Fredy Villeda is working the case and can be reached at 479-750-8528.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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