UPDATE: Apartment elevator issues fixed after resident complaints


An elevator has been out of service for two weeks at a Fayetteville apartment complex, causing major issues for tenants.

FAYETTEVILLE, Ar. (KNWA) — Update: The elevator at the Scull Creek Apartment complex has been fixed after resident complaints, according to the facility’s manager. 

Original story — An elevator at an apartment complex in Fayetteville has been out of service for two weeks – causing at least three tenants to relocate. Residents like Amanda Hudler who has cerebral palsy are now staying in hotels until the elevator gets fixed – for the past two weeks, she’s missed physical therapy appointments.

Twylia Hudler describes her daughter Amanda as someone who is always on the
go. “Amanda knows lots of people – a lot of people know Amanda,”
Twylia said. Amanda volunteers at the Springdale hospital and heads to physical
therapy sessions for her cerebral palsy, she is also wheelchair-bound. But for
the past two weeks, she’s been stuck in her apartment on the third floor at
Village at Scull Creek.

“The reason why we moved up on the third floor is because of flooding
issues when she was down on the lower level which happened twice,” Twylia
says. Twylia tells us the only elevator in Amanda’s building is out of service
and has been for the past 14 days causing the 37-year-old to depend on others
for everything, miss appointments and miss doing what she loves the most.
“It’s kept her from going out in the community which is her really big
thing,” Twylia said. “She has to have therapy so she goes swimming
three times a week and she hasn’t been able to do that in the past two

Twylia had to call first responders to move Amanda out of her apartment and
into a local hotel to help regain some sense of normalcy. She’s also reached
out to the apartment’s property manager about the elevator issue. “They
said they would order a part and they ordered the part but it wasn’t the right
part, then they ordered a new motor – it wasn’t the right motor,” Twila

She even called and left a message with the complex’s management company in
texas. We tried to get a hold of them too but they did not pick up or return
our call.

Twylia says this is the third time the apartment elevator has been out of
service in the eight years her daughter has lived there but the first she and
two other people had to relocate because of the problem. She says they’ll be in
the hotel until the elevator is fixed – giving Amanda her independence back.

The property manager told us off camera they have been working on fixing the
elevator since it broke a couple of weeks ago. The City of Fayetteville says
they’ve sent an inspector to help and the complex won’t face any penalties as
long as they continue to work and fix the problem.


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