UAMS Professor Creates Free App to Medically Train Dispatchers

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In an emergency, a call to 911 is usually the first instinct. That phone call between you and the dispatcher can make all the difference in saving lives. However, according to Central EMS in Fayetteville, for most counties medical training isn’t mandatory for dispatchers. 
 
Becky Stewart, Central EMS Chief explained, “They have to know how to recognize a heart attack. They have to know how to help with CPR. And if they can get that information in a free app, I think that’s awesome.” 
 
Out of the 75 counties in Arkansas, only 5 have emergency medical dispatchers, according to Dr. Aliza Brown. Dr. Brown, a professor at UAMS, recognized this problem and wanted to change it. 
 
“The purpose of the app is to provide medical information to dispatchers that may not have that kind of training,” said Dr. Brown. 
 
The natural state has a high stroke, heart disease and trauma rate. So Dr. Brown believes with her app those numbers will go down if more dispatchers can spot the symptoms.
 
“It also provides better call taking skills, and how to glean information from 911 calls, and provide that very quickly and efficiently to local ems agency providers,” explained Dr. Brown. 
 
With the touch of an icon, We Train 911, gives emergency responders potentially life saving information.
 
Chief Stewart said her dispatchers are some of the few in the state who actually have medical training. She said her staff being able to recognize different symptoms could make the difference between life and death. 
 
 
“Time is muscle in a heart attack. Time is brain cells with a stroke. And time is disability with a trauma. So, all of those rely on us recognizing it early, so any information is great. Any medical training helps,” said Stewart. 
 
But for those dispatches throughout the state who don’t have medical training, Dr. Brown said this app could be a free solution. 
 

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