United Way of NWA Helpline Ends Due to Funding Shortage


A local resource for people in crisis is no longer in service.

The United Way of Northwest Arkansas has officially stopped its 2-1-1 helpline due to a lack of funding.

The helpline provided assistance to people who faced issues, like having no food in the house or losing a home or a job.

It was available to people living in Washington, Benton, Carroll and Madison counties.

“About 6,400, 6,500 people who called 2-1-1 in the last year, and about 6,700 that did an online search of Arkansas 2-1-1 to find a resource, those folks are now going to be challenged to find resources,” said Kim Aaron, president of United Way of Northwest Arkansas.

Aaron said Arkansas is now the only state in the country with no helpline service.

Aaron believes the only way 2-1-1 can be brought back is with state funding. 

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