Walmart announced today that their store associates can now place item orders for customers from their website via an app on their handheld touchscreen devices.
This service combines technology and Walmart associates to bring the online aisle of merchandise to Walmart’s physical stores while allowing customers to pay using all acceptable payment methods in one seamless transaction.
The new service is available today in nearly all 4,700 Walmart stores and will be available year round.
To use the service, customers simply locate a Walmart associate when they can’t find an item in stores, such as the right size, color, or an item that is out of stock or unavailable in stores. The Walmart associate will look up items sold and shipped by Walmart online on a store handheld device and place the order on behalf of the customer, with the option of shipping directly to the customer’s home, or to the store for pickup.
The customer will receive either a printed ticket or email/text with a barcode that allows them to pay at any register in-store. The shipment process begins after the customer pays for the item at the register and the transaction is complete.